Shipping and Returns

Shipping

NEW ZEALAND

Overnight tracked courier service

$5 NZD flat rate, or FREE if you spend $80 or more!

Depending on how quickly we can pack and ship your order and if to a rural address this could add a day or so onto delivery.  

 

AUSTRALIA

Standard Post - untracked service | 10 working days delivery

$10 NZD flat rate to Australia

International Air - tracked courier service | 2 - 6 working days delivery

Weight-based rates from $27 NZD, or FREE if you spend $200 or more!

 

You will be sent an email with tracking details as soon as your order is packed.

Please allow the full-time allocation above before contacting us via email asking about your delivery.

 

 

Returns and Refunds

If you are not happy with your purchase, provided the goods are unused you may return them for a refund or exchange within 7 days of receiving your order. Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us. If the goods are faulty or were sent to you in error we will reimburse you for any postage costs you incur returning the item/s back to us.

Without exception, we will not accept returns on used items, unless the item is faulty.

If you are unhappy with your order, please email us at customerservice@fudgeypants.co.nz – we want you to be happy!