Shipping and Returns

Shipping

NEW ZEALAND

  • Courier tracked $6 for orders $0 - $99.99 NZD 
  • Free courier tracked for orders over $100 NZD

 AUSTRALIA

  • Standard Post $15 for orders $0 - $119.99 NZD
  • DHL Express $25 for orders $0 - $119.99 NZD
  • Free DHL Express for orders over $120 NZD

REST OF THE WORLD

  • Standard Post $25 for orders $0 - $149.99 NZD
  • Courier tracked $35 for orders $0 - $149.99 NZD
  • Free Courier tracked for orders over $150 NZD

Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.  

HOW LONG WILL MY ORDER TAKE??

We aim to ship goods within 2 business days of receiving your order. Please note we only ship orders on working days and weekend orders will be packed and dispatched on business days only.

This time can be delayed due to sales or new product releases in this instance dispatch emails will not be answered within 5 days of purchase as we will be busy packing orders as fast as possible.

You will be sent an email with tracking details as soon as your order is packed. If you have any questions regarding your delivery check your tracking details and contact the postal service in the first instance.

If you ask us, we have to contact them for you although we may not be able to answer your question as quickly as if you contacted them directly.

  

Returns and Refunds

FAULTY GOODS

If the goods are faulty or were sent somewhere else in error we will give you the choice of either:

  1. Replacement
  2. Offer store credit that won't expire for at least the value of your order + postage.

Please note fautly items must be brought to our attention within 2 months of purchase for credit - as manufacturing faults will be evident within this time frame.

Consideration will be taken on a case by case basis. After three months no returns will be accepted but store credit may be offered.

Without exception, we will not accept returns on used items, unless the item is faulty.

 

CHANGE OF MIND 

If you are not happy with your purchase, provided the goods are unused you may return them for store credit or exchange within 7 days of receiving your order.

Please note postage costs will be incurred to ship out exchanged items and costs incurred returning the item to us will be paid by the customer. 

 

If you are unhappy with your order, please email us at customerservice@fudgeypants.co.nz – we want you to be happy!