Shipping and Returns

Shipping

UPDATE: All orders will be temporarily packed and dispatched on MONDAY and THURSDAY only. If you require it urgently please let us know in advance. 

Once your order has been processed and packaged you will receive an email notification.

NEW ZEALAND

  • Courier tracked $8 NZD for orders $0 - $199.99 NZD 
  • Free courier tracked for orders over $200 NZD
  • 1-2 DAY SHIPPING FOR SOUTH ISLAND

 AUSTRALIA

There are no taxes or fees to pay with shipments to Australia under $1000NZD.

We have partnered with DHL Express for 1-2 day shipping from NZ to most areas in Australia. 

  • DHL Express for 1-2 day shipping $20 AUD for orders $0 - $79 AUD
  • DHL Express for 1-2 day shipping $10 AUD for orders $80 - $150 AUD
  • Free DHL Express for 1-2 day shipping for orders over $150 AUD

UNITED KINGDOM

United Kingdom now has a free trade agreement with New Zealand. meaning that all orders do not accrue any duty. Nappy products are exempt from VAT.

We are shipping with standard post and orders can take 1-4 weeks to arrive.  

  • Standard shipping £20 for orders with value £0 - £49
  • Standard shipping £10 for orders with value £50 - £149
  • Free shipping for orders over £150

 

WORLDWIDE

We have partnered with DHL Express for 3-5 day shipping international shipping. 

  • Standard shipping $20USD for orders $0 - $150USD
  • Free shipping for orders over $150USD

 

Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.  

 

We aim to ship goods within 3-4 business days of receiving your order. Please note we only ship orders on working days and weekend orders will be packed and dispatched on business days only.

This time can be delayed due to sales or new product releases in this instance dispatch emails will not be answered within 5 days of purchase as we will be busy packing orders as fast as possible. We aim to have orders sent within 7-10 working days over sales and new releases.

You will be sent an email with tracking details as soon as your order is packed. If you have any questions regarding your delivery check your tracking details and contact the postal service in the first instance.

If you ask us, we have to contact them for you although we may not be able to answer your question as quickly as if you contacted them directly.

  

Returns and Refunds

FAULTY GOODS

If the goods are faulty or were sent somewhere else in error we will give you the choice of either:

  1. Replacement
  2. Offer store credit that won't expire for at least the value of your order + postage.

Please note fautly items must be brought to our attention within 2 months of purchase for credit - as manufacturing faults will be evident within this time frame.

Consideration will be taken on a case by case basis. After three months no returns will be accepted but store credit may be offered.

Without exception, we will not accept returns on used items, unless the item is faulty.

 

CHANGE OF MIND 

We do not have to provide a refund if you have changed your mind about a particular purchase so please choose carefully. Sale items cannot be returned for change of mind purchases.

If you request to cancel your order it will be at our discretion and a 15% restocking fee will apply.

No exchanges or returns will be provided on sanitary items due to hygiene.

Please note postage costs will be incurred to ship out exchanged items and costs incurred returning the item to us will be paid by the customer. 

*Sale Items - Discounted products & Promotional items.

There are no returns on sale items unless they are found to be faulty. All sales for clearance,  promotional and discounted stock are final and no exchanges can be processed. Please choose carefully.

If you are unhappy with your order, please email us at

hello@fudgey.co – we want you to be happy!